Privacy Policy of The Supplement Factory Co., Ltd.

Who We Are

The Supplement Factory Co., Ltd. (“Company”) has created this privacy policy to protect the personal data of all users who access our website, The Supplement Factory website, located at https://www.thesupplementfactory.co.th. The Supplement Factory website has a policy of protecting the personal data of all users in order to create confidence and trust in our services.

Personal Data

“Personal Data” means any information that can identify you, either directly or indirectly.

What Personal Data We Collect and Why We Collect It

The Supplement Factory website values customer privacy. Therefore, we practice collecting and using only the information that is relevant to you, only for the purposes specified in this privacy policy. We will only collect the data that is necessary for such purposes and will only collect the data that is relevant to the business relationship between you and The Supplement Factory website.

This privacy policy explains how we collect, use and disclose personal data (in some cases). This policy explains the steps we take with personal data, and finally, this policy explains the choices you can make about how your data is disclosed. By accessing the website https://www.thesupplementfactory.co.th, either directly or indirectly, you agree to the policies of The Supplement Factory website immediately. Protecting your personal data is a trust that you have in us and is something that we always value. Therefore, we will only use some of your data, such as your name and other relevant information, only in accordance with the privacy policy that we have set.

The Supplement Factory website will keep your data for the period as required by law or for the period as specified by the purpose of collecting such data. You can visit and browse our website without having to provide any personal data. Throughout your visit to our website, you will be anonymous and unidentifiable.

The company will ask for your consent before collecting data, except in the following cases:

It is in compliance with the law, such as the Personal Data Protection Act, the Electronic Transactions Act, the Telecommunications Business Act, the Anti-Money Laundering and Counter-Terrorism Financing Act, the Civil and Commercial Code, and the Code of Civil Procedure.

It is for the benefit of the investigation of the investigator or the adjudication of the case by the court.

For your benefit and consent cannot be obtained at that time.

It is necessary for the legitimate interests of the company or of a person or legal entity other than the company.

It is necessary to prevent or mitigate harm to the life, body or health of a person.

It is necessary for the performance of a contract to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into such contract.

To achieve the purpose of creating historical documents or records, for the public good, or for research, research, statistics, which have been provided with appropriate safeguards.

How We Use Your Data

The Supplement Factory website may collect your personal data through access and use of the website, web application or mobile application, during conversations, or when you purchase services or fill out any forms on The Supplement Factory website.

This personal data is necessary for the operation of The Supplement Factory website. Without such data, the system will not be able to function properly. Users have the option to choose whether to record other personal data and are willing to disclose such data to other persons or entities.

Purposes of Collecting, Storing and Using Personal Data

The company collects, stores and uses your personal data in order to provide services to you, including services that you are interested in, such as product manufacturing, product formula development, trademark design, product registration, product testing, online marketing or other services, or the provision of digital services, or market research and promotional activities, or for the purpose of creating a database and using data to offer benefits based on your interests, or for the purpose of analyzing and offering services or products of any service provider and/or persons who are distributors, representatives or related to the service provider, and/or of other persons and for any other purpose that is not prohibited by law and/or to comply with laws or regulations applicable to the service provider, both now and in the future, including consent to the service provider to send, transfer and/or disclose personal data to the company, the service provider’s business group, business partners, external service providers, data processors, persons interested in acquiring rights, transferees, agencies/organizations/legal entities that have a contract with the service provider or have a relationship with the service provider and/or cloud computing service providers, by consenting to the service provider to send, transfer and/or disclose such data both domestically and internationally. The company will store and keep such data for the period necessary for such purposes only. If there is a change in the purpose of collecting personal data, the company will notify you.

“Data Security and Quality Measures

The company recognizes the importance of ensuring the security and quality of your personal data. Accordingly, the company has established appropriate security measures to safeguard personal data, consistent with the protection of data confidentiality. These measures aim to prevent loss, unauthorized access, destruction, alteration, conversion, modification, or disclosure of personal data without legal rights or consent.

The personal data received by the company, such as names, ages, addresses, telephone numbers, national identification numbers, trade names, product names, etc., which can identify you as an individual, are accurate and up-to-date. These personal data will be used solely for the purposes of the company’s operations. The company will implement suitable measures to protect the rights of the data subjects.

Limitations on the Use and/or Disclosure of Personal Data

The company understands your need for data security regarding your personal information. Therefore, the company will use or disclose your personal data only with your consent, following the purposes of data collection and storage related to the company’s operations. The company will supervise its employees, officers, or agents to ensure that they do not use and/or disclose your personal data beyond the purposes of data collection or disclose it to external parties unless:

It is in accordance with your consent.

It is required by law, such as the Personal Data Protection Act, the Cosmetics Act, the Food Act, etc.

It is necessary for the investigation by the company’s investigators or for the consideration of court judgments.

It is for your benefit, and obtaining consent is not feasible at that time.

It is necessary for the legitimate interests of the company or other individuals or legal entities not related to the company or any relevant government agency.

It is necessary to prevent or mitigate harm to life, body, or health.

It is necessary for the performance of a contract where the data subject is a party or for responding to the data subject’s request before entering into such a contract

In order to achieve the objectives related to the preparation of historical documents or explanatory notes for public benefit or for educational, research, and statistical purposes, appropriate protective measures have been implemented.

The company may utilize information services from external third-party providers to manage and store personal data. These service providers must have security measures in place and are strictly prohibited from collecting, using, or disclosing personal data beyond what the company specifies.”

Use of Cookies A “cookie” is data that the website, The Supplement Factory, sends to the user’s web browser. When this data is installed in your system, the website can record or remember user information. Cookies allow The Supplement Factory’s website to store or remember user data until the user exits the web browser or deletes the cookies, or until the user does not allow the cookies to function further.

If you choose to use cookies, you will experience greater convenience while browsing The Supplement Factory’s website. Cookies help remember websites you visit or explore, making web navigation faster.

The Supplement Factory’s website may use the data stored in cookies for statistical analysis or other activities to improve the quality of service provided by the website in the future.

Privacy Policy Changes The Supplement Factory reserves the right to change or modify its privacy policy at any time. Any such changes or modifications will be visible on The Supplement Factory’s website without prior notice. For appropriateness and effective service, we recommend that users read the privacy policy every time they visit or use The Supplement Factory’s website.

Personal Data Protection Officer The company complies with the Personal Data Protection Act of 2562 by appointing a Personal Data Protection Officer to monitor the company’s data collection, usage, and disclosure practices in accordance with the law. Additionally, the company has established regulations and instructions for stakeholders to ensure compliance with the privacy policy regarding personal data protection.

Contact Channels for the Company The company does not have a policy to send SMS or emails requesting personal information from you. Therefore, if you receive an SMS or email of this nature, please contact the company immediately.

If you need to contact us to update or correct personal data that the company has stored, please get in touch with the company through:

Sales representatives of the company

Phone: (+66) 096-64-24-244 during business hours (Monday to Friday) from 8:00 AM to 5:00 PM, except on company-declared holidays.

Line ID: @tsfacompany”